Returns and Exchange Policy

Returns and Exchange Policy

Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Damage or Defects: If your product is damaged or defective upon arrival, we will accept a return or exchange within 7 days of receiving the product.
  • Incorrect Items: If we send you the wrong product by mistake, we will offer a return or exchange.
  • Non-Used and Unworn Products: The item must be unused, unworn, and in its original condition, including all tags, labels, and packaging.
  • Jewelry: Returns or exchanges are only accepted for defective or damaged items. Personalized or engraved jewelry is non-returnable.
  • Spiritual Products: Returns or exchanges are only accepted if the product is defective or damaged.

Non-Returnable Items

  • Customized or Personalized Products
  • Used or Worn Products
  • Opened Packaging
  • International Orders (except damaged or defective items)

How to Initiate a Return or Exchange

  • Contact Us: Email us at [insert email] or call [insert phone number] within 7 days. Include your order number, product details, reason, and photos (if applicable).
  • Approval: We will evaluate your request and notify you within 2 business days.
  • Return Shipping:
    • Domestic Returns: We may provide a prepaid label or request you to send the product at your expense.
    • International Returns: Customers are responsible for shipping costs.
  • Inspection and Refund: Refunds will be processed after verifying the returned item's condition.

Refund Process

  • Refund Method: Refunds will be processed to the original payment method.
  • Timeline: Refunds will be processed within 7-10 business days after approval.
  • Partial Refunds: Issued for items not in original condition.

Exchanges

Follow the return process and indicate your exchange request. Exchanges are subject to availability, and any cost differences will be adjusted.

Return and Exchange Shipping Costs

  • For Damaged/Defective Items: We will cover the return shipping costs.
  • For Other Reasons: Customers are responsible for return shipping costs.

Damaged or Defective Products

  • Notify us within 7 days of receipt with photos of the damage or defect.
  • We will arrange for a replacement, repair, or refund.